Terms & Conditions

INTRODUCTION
Welcome to Alamedadventures.com This website is operated by Alameda Resorts, India. This User Agreement along with Terms Of Service (collectively, the “User Agreement”) forms the terms and conditions for the use of services and products of Alameda Resorts, India. Throughout the site, the terms “we”, “us” and “our” refer to Alamedadventures.com & Alameda Resorts. Any person (“User”) who inquiries about or purchases any products or services of Alamedadventures, Alamedadventures.com/ Alameda Resorts through its websites, sales persons, offices, call center, branch offices (all the aforesaid platforms collectively referred to as “Sales Channels”) agree to be governed by this User Agreement.By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“User Agreement”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. Please read these User Agreement carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these User Agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

ELIGIBILITY TO USE
The User must be at least 18 years of age and must possess the legal authority to enter into an agreement so as become a User and use the services of Alamedadventures . If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website.
As a minor if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.
Before using the Website, approaching any Sales Channels or procuring the services of Alamedadventures, the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User’s dealings and transactions with Alamedadventures. If the User does not agree with any part of this Agreement, then the User must not avail Alamedadventures.com’s services and must not access or approach the Sales Channels of Alamedadventures.com .
All rights and liabilities of the User and Alamedadventures with respect to any services or product facilitated by Alamedadventures shall be restricted to the scope of this User Agreement.

SERVICES
Alamedadventures.com provides Tours, Travels, Hotels & Accommodations, Air Ticketing and Train Ticketing services in India.

USER OBLIGATIONS
By using our services, you agree to provide accurate information, comply with local laws and regulations, and conduct yourself appropriately during the tours.

PAYMENT AND REFUND POLICY
All payments are due upon booking. We offer a refund policy that allows users to cancel their bookings under certain conditions.

PRIVACY POLICY
We respect your privacy and are committed to protecting it. Our Privacy Policy, which also governs your visit to our website, is available on a separate page.

LIMITATION OF LIABILITY
Unless Alamedadventures explicitly acts as a reseller in certain scenarios, Alamedadventures.com always acts as a facilitator by connecting the User with the respective service providers like airlines, hotels, restaurants, bus operators, train operator etc. (collectively referred to as “Service Providers”). Alamedadventures.com liability is limited to providing the User with a confirmed booking as selected by the User.
Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. Alamedadventures.com will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches, or negligence on part of any Service Provider.
Unless explicitly committed by Alamedadventures.com as a part of any product or service:


-Alamedadventures assumes no liability for the standard of services as provided by the respective Service Providers.
-Alamedadventures provides no guarantee with regard to their quality or fitness as represented.
-Alamedadventures doesn’t guarantee the availability of any services as listed by a Service Provider.
By making a booking, User understands Alamedadventures merely provides a platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not Alamedadventures.com. Thus, the ultimate contract of service is between User and Service Provider. User further understands that the information displayed on the Website with respect to any service is displayed as furnished by the Service Provider.
Alamedadventures.com, therefore cannot be held liable in case if the information provided by the Service Provider is found to be inaccurate, inadequate, or obsolete or in contravention of any laws, rules, regulations, or directions in force.

INSURANCE
Unless explicitly provided by Alamedadventures in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. In no case Alamedadventures shall accept any claims arising out of such scenarios. Insurance, if any provided as a part of the service or product by Alamedadventures shall be as per the terms and conditions of the third-party insurance company. Alamedadventures merely acts as a facilitator in connecting the User with insurance company. The User shall contact the insurance company directly for any claims or disputes. Alamedadventures shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.

OBLIGATION TO OBTAIN VISA
International bookings made through Alamedadventures are subject to the requirements of visa including but not limited to transit visa, OK TO BOARD which are to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the User intends to visit or transit through.
Alamedadventures is not responsible for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa, irrespective whether or not the User has availed the services of Alamedadventures for the visa process too. Refund, if any, will be as per the applicable terms of booking and cancellation policy.

GOVERNING LAW
This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in SAS Nagar, Punjab.

FORCE MAJEURE
There can be exceptional circumstances where Alamedadventures and / or the Service Providers may be unable to honour the confirmed bookings due to various reasons like act of God, labour unrest, insolvency, a pandemic, an epidemic, business exigencies, government decisions, terrorist activity, any operational and technical issues, route and flight, train cancellations etc. or any other reason beyond the control of Alamedadventures.com. If Alamedadventures.com has advance knowledge of any such situations where dishonour of bookings may happen, it will make its best efforts to provide similar alternative to the User or refund the booking amount after deducting applicable service charges, if supported and refunded by that respective service operators. The User agrees that Alamedadventures.com being merely a facilitator of the services and products booked, cannot be held responsible for any such Force Majeure circumstance. The User must contact the Service Provider directly for any further resolutions and refunds. The User agrees that in the event of non-confirmation of booking due to any technical reasons (like network downtime, disconnection with third party platforms such as payment gateways, banks etc.) or any other similar failures Alamedadventures’s obligation shall be limited refunding the booking amount, if any, received from the customer. Such refund shall completely discharge MMT from all liabilities with respect to that transaction. Additional liabilities, if any, shall be borne by the User. In no event shall Alamedadventures and be liable for any direct, indirect, punitive, incidental, special, or consequential damages, and any other damages like damages for loss of use, data, or profits, arising out of or in any way connected with the use or performance of the Website or any other Sales Channel.

CHANGES TO USER AGREEMENT
We reserve the right to modify this User Agreement at any time, so please review it frequently.

CONTACT INFORMATION
If you have any questions about the User Agreement, please contact us at info@alamedadventures.com